Monday, October 16, 2006

DSLExtreme Poor Reliability Problem -- How to fix it!

In a previous review of DSLExtreme, I tracked the poor reliability of DSLExtreme as my internet service provider. After digging into the problem and talking with others, I've finally found the way to fix it!!
  • Problem: DSLExtreme internet service does down about once per day! And it can stay down for a hour or longer!! Calls to tech support can be an hour long wait and then they hang up on you!
  • Reason: the dslextreme dns server (both the primary and the secondary) go down (Note: you don't have to understand what this means to fix the problem)
  • Easiest fix: add addtional dns servers. Here's how:
    • On your Window PC : Click on Start button, control panel, network connections
    • On a "connected" network connection, right mouse click, choose properties
    • In the checkbox area , highlight the TCP/IP selection and click properties
    • The screen that appears probably says dns server addresses are obtained automatically. Change that to "use the following dns addresses". But that screen only allows you to add 2 addresses. The dslextreme downtime is caused when both servers fail. So, add more dns servers as follows:
    • Click advanced button
    • choose dns tab
    • add the following dns ip addresses (I got these from the dslextreme support pages):
      • 66.51.205.100
      • 66.51.206.100
      • 66.218.44.5
      • 66.218.44.90
    • Click all the OK buttons to get out. This will make dslextreme stable for you!!
      • If these instructions have helped you, feel free to click on an advertisement at the top, bottom, or side of this web page -- thanks! (Your ads click might get you to switch internet providers ... hee hee)
      • This web page has some screen shots to help out the instructions above -- you can follow the screen shots up to step 4
  • Alternative
    fix
    : run your own dns server. I used treewalk for windows and it worked well for a month. It might go down every week or two, but then you just restart it.

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