DSLExtreme Review: Very Poor Uptime Reliability (goes down a lot)

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dslextreme went down again just now. i called tech support and waited on hold for an hour. when my turn came up, they hung up on me!!! they know what the problem is: the service is down. the status recording says everything is operational -- ha!

i really regret signing up with dslextreme!!

the previous time i called tech support, he said i should reset my dsl modem to fix it. i did that this time several times. did not fix the problem. it's a network problem -- i can tell by calling customer support and not being able to get through. that's what happened this time when i called back after they hung up on me.

i wish i could quit them. but their terms are: $250 cancellation fee!!! yes, that's outragous!!

See the last comment for a fix to this problem!! or just click on DSLExtreme Fix